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Accepting a License Invitation

Someone who bought licenses, or an administrator of their account, assigned you a license by email invitation. You accept the license in the Varigence Customer Portal. To learn how licenses are assigned and managed, see License Pools and Assignment.

The invitation mail​

The invitation reaches you as one mail to your address, with the subject "A {product} license has been assigned to you", where {product} is the name of the product. The mail carries a link to accept the license. It does not name who sent it. The invitation expires 14 days after it is sent. If you did not expect an invitation, you need not do anything, and it expires on its own.

Accepting​

Sign in to the Varigence Customer Portal at https://account.varigence.com/ with the email address the invitation went to, and open the link within the 14 days. The license is yours from that moment, and your product picks it up at its next sign-in or license check. Until you accept, the invitation gives you no license. If you already hold a license of that product from the same buyer, you keep it as it is, and the invitation is used up.

If the invitation has expired, the link cannot be accepted. Ask the person who manages the licenses to send you a new invitation.

If you signed in with a different email address, the link does not work, and it shows nothing about the address it belongs to. Sign in with the email address the invitation went to. The link also does not work once the invitation is withdrawn or accepted. If you still need the license, ask for a new invitation.

A license that passes from one person to a new person cannot go to a third person for 30 days. If every free license of the pool is inside that reassignment window, you cannot accept until the earliest window ends. Your invitation stays pending, so you can open the link once more when a license is free, as long as the invitation has not expired. The person who manages the licenses can tell you when that is.

After you accept​

In the Varigence Customer Portal, you see the licenses assigned to you. The person who manages the licenses can unassign yours, and your product stops using it at its next license check.

Need help?​

If the link does not work or you have questions about your license, contact Varigence Support at [email protected].